Mobile Phone Accessories Distribution Brands
Career Opportunities at New Way International

We welome applicants to join our dynamic team at New Way International. Please email your CVs to with the relevant subject heading on the position you are interested in.

Sales & Customer Service Administrator
About us

Ultimate Phone Shop is an established online retailer and supply a wide range of products to customers across the UK. They are incredibly passionate about what they do and over the past few years have grown their business significantly.

About the job

You will be dealing with online customers over the telephone and email providing the full range of pre and post-sales support, handling anything from sales enquiries to complaints. You will be sales driven and totally customer focused, committed to service excellence and willing to work as part of a team to get the job done. This opportunity represents an exceptional future for a highly motivated, driven individual within this successful organisation.

The role
  • First line for customer interface with the business.
  • Advising customers on a wide range of products.
  • Suggesting alternative products (out-of-stock items) and cross-selling additional accessories/products.
  • Receiving orders by telephone and online, agreeing specific requirements with customer; ensuring all delivery dates and service expectations are understood.
  • Inputting sales, logging all information on calls and maintaining detailed and accurate records.
  • Dealing with any customer complaints; analysing evidence and documentation to investigate complaints and make decisions based on client policy.
  • Actioning order returns and exchanges and following up until closed.
  • Ensuring that all administration is undertaken in a timely and accurate manner.
Skills/experience required
  • Articulate with an excellent telephone manner.
  • Able to use own initiative to confidently deal with any customer problems.
  • Excellent organisational skills and problem solving ability with keen attention to detail.
  • Confident and capable on a keyboard - quick and accurate.
  • You must have a competent approach to IT

Sales Executive
About the role

Responsible for selling New Way International voice/mobile data products and services to carrier/wholesale customers in the Europe. Focus on penetrating new customer organizations using existing contacts and establishing new ones. Grow and develop relationships with key decision makers within targeted accounts, targeted markets, and assigned territories.

Departmental Interfaces (Levels of interfaces, types of interaction)

Interface with employees throughout the company from individual contributors to senior executive management. Provide input, analysis, and comments as needed to ensure understanding of sales/market needs and activities.

External Interfaces with Customers/Clients/Vendor (Levels of interfaces, types of interaction)

Interface with customers on a frequent and regular basis to include senior executive level contacts. Principal face to the customer, representing the company to the client community

Major Accountabilities / Responsibilities

Responsible for the achievement of revenue targets for the assigned region/accounts. Assist in the development of sales plan to address the defined customer market to ensure New Way International is well positioned to win business. Act as the primary interface with customers on all sales related activity from opportunity identification to contract signature. Handle all aspects of the sales cycle, including but not limited to, proposal generation, contract negotiations, communication both internal and external of provisioning status, and assistance on customer issues after installation. Ensure processes and procedures are adhered to for opportunity reporting, proposal/quote development/delivery, contracting and ordering The employee must accomplish his activities while complying with the documented procedures currently in effect. Be sure to follow the rules regarding the segregation of duties for purchases and sales. Assist in definition of market demands for product enhancements and developments and provide tactical feedback regarding market trends and competitive intelligence.

About You
  • Accountability and influence on: company costs, investments, departmental operating costs, revenues, customers
  • Responsible for creating revenue to achieve targets while maximizing margin. Responsible for contributing to cost control efforts
  • Minimum bachelor’s degree in related field
  • Experience in the wholesale is preferable but not required
  • Standard PC skills and use of Microsoft applications suite. Strong Excel skills.
  • Ability to think creatively and recommend new initiatives to improve business performance as needed
The Perks
  • Competitive salary with commission
  • Our Sales Teams enjoy various motivational competitions and incentive schemes
  • We believe that everyone plays a part in contributing to the success of our business, and therefore we are dedicated to the personal and professional development of all of our employees
  • Our offices are modern and open plan, providing a safe and comfortable working environment